23 TIPS FOR CREATING BUSINESS-TO-BUSINESS MAILINGS THAT WORK By Robert W. Bly 1. Short letters--one or two pages--usually work best. Executivesdon't have time to wade through a lengthy sales pitch. Exceptions: subscriptions,
seminars, and some other mail-order offers. 2. If you can personalize, great! But form letters addressed to"Dear Executive" can also pull well. 3. Should business mailings take a "consumer
approach?"* Some mailers argue that executives are human beings beforethey are businesspeople--hence, all consumer DM techniquescan apply to business mail. * But remember, in addition to being people,
executives have professional responsibilities. And they take their work ser-iously. So business mailings must address their needs as pro-fessionals. Not every consumer gimmick is appropriate for bus-iness mail.
4. In particular, avoid "busy" graphics (e.g., Publishers ClearingHouse). Use graphics that make your mailing immediately clear, easyto follow and easy to read. 5. If an envelope is filled with
too many inserts, the busy exec-utive is more inclined to throw the whole thing away. A standardpackage with a letter, brochure, and reply card seems to work best. 6. The biggest mistake you can make in writing
business-to-businessDM is to assume that the reader is as interested in your product or industry as you are. When writing copy, assume that your productis the last thing on the reader's mind. He or she may never
havegiven a second thought to problems, issues, technology, and compet-itive products that you worry about every day. 7. Another major error is writing copy that speaks on a layman's level when your mailing is
targeted to industry professionals. Forexample: DP professionals know what CICS, MVS, and ISDN are. You don't--so the natural tendency is to want to explain them in your copy. But being too elementary turns readers off
and signals that you're not really in touch with their business. How would you respond to a mailing that began, "Direct mail is an exciting way ofselling products?" Yawn. 8. Make your mailing look
professional--a business communication from one executive to another. A letter crammed with fake handwrit-ing, arrows, pop-ups, and other gimmicks strikes many business read-ers as undignified and unprofessional.
9. One rule that applies equally to business and consumer mail:sell your offer. If you offer a 30-day trial, sell the reader on asking for the trial. Explain the benefits and that there is no risk or obligation.
If it is an invitation to a seminar, sell theknowledge to be gained at the seminar and not the product beingpromoted. 10. A corollary to #9 is that there must be an appealing offer. A lead-generating package should
never sell just the product, it should also push the offer. And there is always an offer. The best offer is some type of free trial, free analysis, free consultation,or free sample. Premiums can also work well. Offer a
free brochure or simply "free information." Free information is an offer and it does work. 11. Write copy that enhances the perceived value of your offer.Examples: A product catalog becomes a product guide.
A software catalog becomes an international software directory. A collection of brochures becomes a free information kit. A checklist becomes a convention planner's guide. An article reprinted in pamphlet form becomes
"our new, informative booklet--HOW TO PREVENT COMPUTER FAIL-URES." And so on. 12. Many clients begin planning by sitting around a table and saying, "We want to do a mailing on product X. Should we use
amailing tube? A box? A message in a fortune cookie? What gimmickworks best?"In my opinion, they are asking the wrong question. The right way toget started is to ask, "What is the key sales appeal of this
pro-duct?" Ideally, this is something the product does better than other products and solves a major problem or addresses a key concern of the customer. 13. Clients often ask, "Shouldn't we do some market
research and focus-group testing to uncover key sales points and appeals be-fore we do the mailing?"They probably don't realize that direct mail is a good researchtool for many products and offers. For a few
thousand dollars, you can test an offer and, within weeks, know whether prospects will respond. 14. Postcard decks generate a large number of responses at low cost.Direct-mail packages are more costly and
time-consuming to produce, but generate a better quality lead. The only way to know for certainis to set up a lead-tracking system and test both types of mailings. 15. Self-mailers generally don't pull as well as
packages with sep-arate letters, brochures, and reply cards. They work well, however,for seminars. Also, they can add an attention-grabbing change of pace to a series of mailings. One ad agency I know has used
self-mailers for years to generate new business, with great success. Onereason why self-mailers do poorly is that most are not given the same level of attention that businesses put into their regular DM packages. 16.
About gimmicks, such as pop-ups, fancy folds, 3D objects, and so on: They generally work only if there is a strong, logical tie-in to the product, or offer, and sales appeal. Sending a pair of sunglasses doesn't make
much sense for a valve manufacturer. It makes better sense for a travel agent offering a package cruise tothe Caribbean or for a tanning parlor prospecting for new bodies. 17. Another mistake is to make the copywriter
base your package around some artificial theme or slogan. A company selling indus-trial pumps, for instance, insists that the theme of its mailings bequality. A manufacturer of metal buildings wants a futuristic
image,with copy full of references to outer space and science fiction. This is a deadly error. Perhaps advertising can be tied effectivelyto such weak themes, but response-getting mail can't. Mailings thatget results
push product benefits, cost savings, free offers, andno-risk guarantees--not images or themes. To force a mailing to fit some predetermined concept is difficult, tricky--and often fatalto results. 18. A BRC that
restates the offer and asks for the order is doing only half the job. Reply elements should also be used to gather in-formation that helps qualify prospects. For instance, if you're selling accounts receivable software,
the BRC should ask: What type of computer do you have? What is your operating system? How many invoices do you write a month? If the advertiser seeks detailed facts, use a separate questionnaire or "specification
sheet." Andinclude a BRE. 19. One client asks, "Is there any advantage to using business-replycards and envelopes in industrial mailings? "After all, the business-person doesn't care about a few cents
postage, and his secretary has plenty of stamps handy." True--but use the BRC/BRE anyway. Why? Because such cards and envelopes look like response devices. They signal the reader that a response is required.The
same holds true for 800 numbers. Sure, the executive isn'tpaying for the call out of his own pocket, so he's less motivatedby a free call than the consumer. But the 800 number leaps off thepage and says, "Hey, pick
up the phone--we want you to respond tothis offer!" Regular numbers don't have this effect. 20. The trend today is to add perceived value to numbers by turningthem into "hotlines." Filterite, a
manufacturer of chemical filters,advertises a toll-free filtration hotline 800-FILTERS. A good idea.However, I suggest you print the number in numerals along with the letter version. Some people don't like to
translate letters into aphone number they can dial. 21. A popular technique is to add to the perceived value of the order form or BRC by calling it an "Information Request Form","Trial Request
Form", or "Needs Analysis." This still works but islosing impact as more and more mailers use the technique. 22. Response goes up when you give the reader choices. For instance,include both a BRC and a
toll-free number. And allow for multipleresponses, such as:( ) Reserve my free 30-day trial( ) Have a sales representative call( ) Send brochure by mail( ) Not interested right now, but add me to your mailing list.
23. Tell the reader that there is no cost or obligation or that no salesman will call...if these statements are true. |
